The Influence of Work Motivation and Organizational Citizenship Behavior on the Performance of the West Java PDGI Management Board with Job Satisfaction as a Mediating Variable

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Published Jun 15, 2025
https://doi.org/10.31605/mandar.v7i2.5045
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Vol 7 No 2 (2025): June (2025)

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Rosalina Fiantini
Universitas Terbuka
Ida Ariyani
Sekolah Tinggi Ilmu Ekonomi Tri Dharma Widya
Anita Maharani

Abstract

The Influence of Work Motivation and Organizational Citizenship Behavior on the Performance of the West Java PDGI Management Board with Job Satisfaction as a Mediating Variable. This study investigates how work motivation and Organizational Citizenship Behavior (OCB) affect the performance of PDGI West Java board members, with job satisfaction as a mediating variable. Using a quantitative explanatory approach, data were collected from 186 board members across 23 branches through simple random sampling. A five-point Likert scale questionnaire was analyzed using SEM-PLS via SmartPLS. Findings show that work motivation (β = 0.573; t = 6.412; p < 0.001) and OCB (β = 0.315; t = 3.391; p = 0.001) significantly influence job satisfaction. However, job satisfaction does not significantly impact performance (β = 0.138; t = 1.594; p = 0.111) and fails to mediate the effect of motivation or OCB on performance. This implies that in a nonprofit professional setting like PDGI, performance is more directly shaped by intrinsic motivation and voluntary behavior than by job satisfaction. Strengthening intrinsic motivators, emphasizing non-material appreciation, and cultivating a culture of volunteerism are recommended to improve board performance

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How to Cite
Fiantini, R., Ariyani, I., & Maharani, A. (2025). The Influence of Work Motivation and Organizational Citizenship Behavior on the Performance of the West Java PDGI Management Board with Job Satisfaction as a Mediating Variable. MANDAR: Management Development and Applied Research Journal, 7(2), 156-166. https://doi.org/10.31605/mandar.v7i2.5045

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