The Influence of Organizational Culture, Supervision, and Job Satisfaction on Employee Performance at PT. DEF
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Dec 14, 2025
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Abstract
This study aims to examine the influence of organizational culture, supervision, and job satisfaction on employee performance at PT. DEF Balikpapan. Although similar studies have been conducted previously, the novelty of this research lies in evaluating organizational behavior factors within the context of a heavy-equipment company that is undergoing digital transformation and tighter performance monitoring. Using a quantitative approach and saturated sampling of 27 employees, data were analyzed using multiple linear regression. Results indicate that organizational culture has a negative but insignificant effect on performance, supervision has no positive influence, while job satisfaction significantly improves performance. Simultaneously, the three variables significantly affect employee performance. These findings contribute to literature by highlighting the inconsistency of cultural and supervisory effects in companies with evolving digital work systems and restricted autonomy
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This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
Mas’ud, A. A., Afrianti, R., Yunia, N., Murni, Y., & Aini, R. N. (2025). The Influence of Organizational Culture, Supervision, and Job Satisfaction on Employee Performance at PT. DEF. MANDAR: Management Development and Applied Research Journal, 8(1), 105-119. https://doi.org/10.31605/mandar.v8i1.5879
References
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Chen, M. et al. (2023) ‘Accessing human capital resources for entrepreneurial endeavors through social networks: The implications of strong tie superiority, social media, and heterogeneous human capital’, Strategic Entrepreneurship Journal, 17(3), pp. 535–559. Available at: https://doi.org/10.1002/sej.1459.
Chen, P. and Kim, S. (2023) ‘The impact of digital transformation on innovation performance - The mediating role of innovation factors’, Heliyon, 9(3), p. e13916. Available at: https://doi.org/10.1016/j.heliyon.2023.e13916.
Cheung, M., Wu, W., Chan, A., & Wong, M. (2009). Supervisor–Subordinate Guanxi and Employee Work Outcomes: The Mediating Role of Job Satisfaction. Journal of Business Ethics, 88, 77-89. https://doi.org/10.1007/s10551-008-9830-0.
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Dong, Y., Feng, T. and Sheng, H. (2024) ‘Digital-based business model design and firm performance: the mediating role of ambidextrous innovation’, Journal of Business & Industrial Marketing, 39(11), pp. 2309–2324. Available at: https://doi.org/10.1108/JBIM-06-2023-0358.
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Humayon, F. (2022). Interplay among Abusive Supervision, Employee Engagement and Turnover Intentions: Mediating Role of Job Satisfaction. Pakistan Social Sciences Review. https://doi.org/10.35484/pssr.2022(6-ii)45.
Iskamto, D. (2023). Organizational Culture and Its Impact on Employee Performance. International Journal of Management and Digital Business. https://doi.org/10.54099/ijmdb.v2i1.584.
Kumari, N., & Singh, D. (2018). Impact of Organizational Culture on Employee Performance. Prabandhan: Indian Journal of Management. https://doi.org/10.17010/pijom/2018/v11i6/128442.
Liu, Y., Zhao, C., Yang, Z., & Gao, Z. (2024). The Effect of Abusive Supervision on Employee Job Performance: The Moderating Role of Employment Contract Type. Journal of Business Ethics, 1-13. https://doi.org/10.1007/s10551-023-05580-0.
Lund, D. (2003). Organizational culture and job satisfaction. Journal of Business & Industrial Marketing, 18, 219-236. https://doi.org/10.1108/0885862031047313.
Mediaty, M., Said, D., Eleonora, E., Mas’ud, A. A., & Muhammad, G. (2023, December). The influence of user involvement and personal technical skills on the performance of accounting information systems with work from home as a moderator variable. In Journal of International Conference Proceedings (Vol. 6, No. 7, pp. 205-217). https://doi.org/10.32535/jicp.v6i7.2837
Miao, S., Fayzullaev, A., & Dedahanov, A. (2020). Management Characteristics as Determinants of Employee Creativity: The Mediating Role of Employee Job Satisfaction. Sustainability. https://doi.org/10.3390/su12051948.
Paais, M., & Pattiruhu, J. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. The Journal of Asian Finance, Economics and Business. https://doi.org/10.13106/jafeb.2020.vol7.no8.577.
Shin, Y., Hur, W., & Hwang, H. (2021). Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. Service Business, 16, 309 - 330. https://doi.org/10.1007/s11628-021-00456-7.
Sinambela, E., Halizah, S., Naufalia, S., Amelia, F., Arifin, S., Darmawan, D., & Putra, A. (2023). The Effect of Experience, Work Supervision and Career Development on Job Satisfaction. Indonesian Journal of Innovation Multidisipliner Research. https://doi.org/10.69693/ijim.v1i2.12.
Wang, C., Hsieh, H., & Wang, Y. (2020). Abusive supervision and employee engagement and satisfaction: the mediating role of employee silence. Personnel Review, 49, 1845-1858. https://doi.org/10.1108/pr-04-2019-0147.
Afzal, M., Anwer, S., Khan, H., Azhar, T., & Shahid, M. (2024). Exploring the Impact of Organizational Culture on Employee Performance in Pakistan's Corporate Sector. The Asian Bulletin of Big Data Management. https://doi.org/10.62019/abbdm.v4i1.104.
Alegre, I., Mas-Machuca, M., & Berbegal‐Mirabent, J. (2016). Antecedents of employee job satisfaction: Do they matter?. Journal of Business Research, 69, 1390-1395. https://doi.org/10.1016/j.jbusres.2015.10.113.
Chen, M. et al. (2023) ‘Accessing human capital resources for entrepreneurial endeavors through social networks: The implications of strong tie superiority, social media, and heterogeneous human capital’, Strategic Entrepreneurship Journal, 17(3), pp. 535–559. Available at: https://doi.org/10.1002/sej.1459.
Chen, P. and Kim, S. (2023) ‘The impact of digital transformation on innovation performance - The mediating role of innovation factors’, Heliyon, 9(3), p. e13916. Available at: https://doi.org/10.1016/j.heliyon.2023.e13916.
Cheung, M., Wu, W., Chan, A., & Wong, M. (2009). Supervisor–Subordinate Guanxi and Employee Work Outcomes: The Mediating Role of Job Satisfaction. Journal of Business Ethics, 88, 77-89. https://doi.org/10.1007/s10551-008-9830-0.
Colli, M., Stingl, V. and Waehrens, B. V. (2022) ‘Making or breaking the business case of digital transformation initiatives: the key role of learnings’, Journal of Manufacturing Technology Management, 33(1), pp. 41–60. Available at: https://doi.org/10.1108/JMTM-08-2020-0330.
Cuel, R. et al. (2024) ‘Transformation and Sustainability of Digital Platforms and Ecosystems: A Multidisciplinary Exploration’, International Journal of Electronic Commerce, 28(2), pp. 148–155. Available at: https://doi.org/10.1080/10864415.2024.2332045.
Dong, Y., Feng, T. and Sheng, H. (2024) ‘Digital-based business model design and firm performance: the mediating role of ambidextrous innovation’, Journal of Business & Industrial Marketing, 39(11), pp. 2309–2324. Available at: https://doi.org/10.1108/JBIM-06-2023-0358.
Dung, L.T. and Dung, T.T.H. (2024) ‘Businesses model innovation: a key role in the internationalisation of SMEs in the era of digitalisation’, Journal of Innovation and Entrepreneurship, 13(1), p. 48. Available at: https://doi.org/10.1186/s13731-024-00391-7.
Humayon, F. (2022). Interplay among Abusive Supervision, Employee Engagement and Turnover Intentions: Mediating Role of Job Satisfaction. Pakistan Social Sciences Review. https://doi.org/10.35484/pssr.2022(6-ii)45.
Iskamto, D. (2023). Organizational Culture and Its Impact on Employee Performance. International Journal of Management and Digital Business. https://doi.org/10.54099/ijmdb.v2i1.584.
Kumari, N., & Singh, D. (2018). Impact of Organizational Culture on Employee Performance. Prabandhan: Indian Journal of Management. https://doi.org/10.17010/pijom/2018/v11i6/128442.
Liu, Y., Zhao, C., Yang, Z., & Gao, Z. (2024). The Effect of Abusive Supervision on Employee Job Performance: The Moderating Role of Employment Contract Type. Journal of Business Ethics, 1-13. https://doi.org/10.1007/s10551-023-05580-0.
Lund, D. (2003). Organizational culture and job satisfaction. Journal of Business & Industrial Marketing, 18, 219-236. https://doi.org/10.1108/0885862031047313.
Mediaty, M., Said, D., Eleonora, E., Mas’ud, A. A., & Muhammad, G. (2023, December). The influence of user involvement and personal technical skills on the performance of accounting information systems with work from home as a moderator variable. In Journal of International Conference Proceedings (Vol. 6, No. 7, pp. 205-217). https://doi.org/10.32535/jicp.v6i7.2837
Miao, S., Fayzullaev, A., & Dedahanov, A. (2020). Management Characteristics as Determinants of Employee Creativity: The Mediating Role of Employee Job Satisfaction. Sustainability. https://doi.org/10.3390/su12051948.
Paais, M., & Pattiruhu, J. (2020). Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance. The Journal of Asian Finance, Economics and Business. https://doi.org/10.13106/jafeb.2020.vol7.no8.577.
Shin, Y., Hur, W., & Hwang, H. (2021). Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. Service Business, 16, 309 - 330. https://doi.org/10.1007/s11628-021-00456-7.
Sinambela, E., Halizah, S., Naufalia, S., Amelia, F., Arifin, S., Darmawan, D., & Putra, A. (2023). The Effect of Experience, Work Supervision and Career Development on Job Satisfaction. Indonesian Journal of Innovation Multidisipliner Research. https://doi.org/10.69693/ijim.v1i2.12.
Wang, C., Hsieh, H., & Wang, Y. (2020). Abusive supervision and employee engagement and satisfaction: the mediating role of employee silence. Personnel Review, 49, 1845-1858. https://doi.org/10.1108/pr-04-2019-0147.